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Best practices in natural language understanding (NLU) call routing design and deployment are improving The Spanlink AnswerCenter family of products provides customers with precise answers to their questions by applying patented natural language understanding technology, which Spanlink acquired as Discern in 2002, to enterprise information that is stored in multiple locations and unstructured formats. The patent, System, Method and Article of Manufacture for Concept Based Information Searching, uses a methodology that retrieves relevant information from unstructured data sources through natural language understanding techniques, helping users access desired information more easily, quickly and with greater precision. |
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