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reliable, secure and intelligent network routing solution com to enhance its handling for all customer contacts; Genesys Network Routing Solution treats multiple contact centers and all available agent resources as one `virtual' contact center, allowing for seamless customer service across geographically dispersed contact center sites; and the Genesys Internet Contact Center solution will be implemented through a framework that handles both voice and Internet-based interactions, creating a consistent customer experience across all media types. With Genesys' Network Routing solution, customers calling a toll-free or "free-dial" service number are connected as quickly as possible to the best-qualified customer contact center agent, regardless of their physical location. |
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