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Related to OFGEM: Ofwat, Ofcom, DECC
OFGEMOffice of Gas & Electricity Markets (UK government)
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Ofgem said all awards followed Government guidelines and pay was frozen for two years in 2011.
It upheld one ground in relation to Ofgem s adjustments to reflect potential savings available from the introduction of smart grids and other technological innovations.
Extra Energy, for example, charges PS160, says Ofgem.
To take part in the Ofgem consultation, please visit www.
ON has agreed with Ofgem to carry out an independent external audit relating to the specific breaches and to implement any appropriate recommendations.
She added: "Given SSE's admission to its failure, its action to make amends and the small scale of the breach, Ofgem believes the payment is the right level of penalty and will not take further action in this case.
Ofgem said satisfaction with Npower and Scottish Power had fallen particularly markedly, from 36% to 21% and from 44% to 20% respectively, with only SSE managing to maintain levels of satisfaction found two years ago.
The figures bring the total cost of pay-outs to Ofgem staff over the past four years to PS2.
Ofgem say their pay awards are set in accordance with Cabinet guidance.
Ofgem said this would leave Britain relying more on imported gas, which would make price rises more likely.
Ofgem said npower failed to record all details of the complaints it received, did not give customers enough details of the redress service offered by the energy ombudsman and failed to put in adequate processes to deal with complaints.
The average dual-fuel bill now costs pounds 1,345 and although Ofgem expects profit margins to drop next year, chief executive Alistair Buchanan said it was not the case that customers could be confident that prices were being set by companies competing in a fully competitive market.