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By adding a new set of real-time call center management capabilities, "out of the box" functionality for integration with multiple operational data systems, and pre-written, process management applications, the solution helps companies reduce the complexity of managing the call center. By providing a collective and immediate view of the usable operational data, owners and operators regain control over quality of care, operational risk, and profitability. The obvious solution to the problem of widespread disasters has been to locate one or more copies of the operational data at one or more sites located far enough apart so as not to be affected by any single disaster. |
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