PLICO had hopes of tying the claims and policy systems together, so when a claim was entered, it could be attached to the policy to ensure coverage--something the carrier had grown accustomed to doing manually.
PLICO created a task force to find the best solution.
PLICO has one giant renewal every year, notes Meares, with the majority of the carrier's policies renewed on an annual basis.
PLICO users, for the most part, are happy, according to Meares.
For example, she explains, PLICO offers third-party financing for its policies.
In choosing SSP, Meares believes PLICO has a partner that will keep up with new technology.
Meares anticipates that will be when PLICO begins to see a true ROI.