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The combination of Hyperion and Metastorm technologies will enable users to not only automate and manage critical business processes--such as new customer processing and order management--but also will give them the ability to access, analyze and leverage critical information about those processes to reduce process cycle time, improve productivity and service levels as well as reduce operational costs. Recently, however, leading carriers have begun to drive value with new and innovative outsourcing arrangements for their core processes, such as policy administration, claims processing and call center servicing. Conversion to 24x7 business processing imposes needs to achieve high availability, high reliability systems operations that are efficient. |
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