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Q2KQuayle 2000
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Quintus Corporation, a provider of software and services that turn contacts into loyal customers, today announced Q2K, an innovative program designed to help companies prepare call centers for a sharp increase in consumer inquiries about whether some part of their lives -- credit cards, travel plans, bank records -- will be affected by the Year 2000 issue.
Quintus' Q2K methodology should significantly assist the strategic call center manager to succeed in this uncharted space.
Quintus' Q2K is a methodology that helps businesses follow a clear, seven-step program to ensure that their call centers are ready for the Year 2000.