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Discern Communications, a spin-our of SRI International (formerly Stanford Research Institute), has announced a new product that allows customer service and support centers to answer Web, e-mail or phone inquiries without human intervention, Discern's automated query/response technology is based on more than 10 years of work by SRI and a $25-million technology investment by the U. TITAN is unique in its ability to support multiple query/response protocols as well as multiple services including LNP/MNP number portability, MMS, IMS and VoIP. With the new TX 4000, more than 1000 such query/response transactions can be processed per second, with full node redundancy support and check-pointing for carrier grade high availability. |
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