READYREPReady-To-Sail Report
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Users include Agents (concurrent or named), ReadyReps (named only), and Business Users (named only).
The software introduces two new user types - ReadyReps and Business Users -- in addition to the traditional CosmoCall Agent, making Unified Customer Communications achievable through a comprehensive set of user-defined business roles.
ReadyReps are completely woven into the contact center, with all the capabilities of other Agents - the automatic skills-based routing, the application integration for screen pops, and the tracking for management reporting," Kaish continued.