SIQSSStanford Institute for the Quantitative Study of Society
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SIQSS techniques have informed CustomerSat advanced analytics and modeling.
A key finding of the study is that "the more hours people use the Internet, the less time they spend with real human beings," said Stanford Professor Norman Nie, director of SIQSS and principal investigator of the study along with his co-investigator Professor Lutz Erbring of the Free University of Berlin.
Nie and Erbring emphasized that their analysis is preliminary, and SIQSS plans to conduct follow-up studies on at least an annual basis.