Residents in the SMARTT Program learn to identify their respective medications, their purpose and the correct dosage.
Nurses, for their part, are the gate-keepers for the SMARTT Program.
Quality assurance monitoring is an important nursing function in the SMARTT Program.
Since nursing assistants also actively participate in the SMARTT Program, their performance is subject to quality observations by the nurses for adherence to medication-assistance policies and procedures.
The ability of the resident to succeed in the SMARTT Program often depends upon receiving supportive assistance from another person.
SMARTT is launching two additional phases in March, using mobile technology to further enhance customer greeting, write-up and vehicle servicing processes:
SMARTT Mobile Write-Up, phase two, puts tablets in the hands of advisors in dealership service lanes to help provide a more seamless service experience, SMARTT Inspect, phase three, allows technicians and parts department personnel to access the tablet-entered information to obtain vehicle service history and more efficiently fulfill service orders
This evolution of the SMARTT program represents a glimpse at the Ford and Lincoln service experience of the future, said Joe Hinrichs, Ford president, The Americas.
We envision an experience built on trust, transparency and personal treatment, and SMARTT helps us achieve that, said Frederiek Toney, Ford vice president, Customer Service Division.
With SMARTT Mobile Write-Up, Ford and Lincoln service advisors have the flexibility to work with customers on their terms.