One of the premises of the ILO-Comparable program is that its data conform with the OECD'S SURS.
htm (click on press releases for latest) Category ILO Name of series ILO-Comparable Unemployment Rates First published Late 1980s Beginning year of data 1981 Periodicity Annual only Conceptual basis ILO concepts; accepts OECD SURS Labor force basis Total, including all members of Armed Forces, both regular and temporary Number of countries 32 in database, 24 published Other variables Age-sex unemploy- ment rates, participation rates, employment by sector Web site http:// laborsta.
In a survey, conducted before BenefitLine was installed, SURS earned high marks for friendly, personal service: Benefit recipients expressed their preference for speaking with a "live" operator rather than a machine.
Having identified its objectives and verified that voice response could meet them, SURS undertook creating a system - from the design phase through development, equipment purchase and testing.
Approximately six months before the system went into effect, SURS began work on its design.
Essential to the success of the SURS voice-response system was a comprehensive communication program.