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Our continued expansion, as well as the growing diversity of our membership, enhances the Forum's work in delivering an agreed service management framework able to drive profitability for all stakeholders in the IP industry," commented Kevin Dillon, Chairman, IPsphere Forum. Its processes are based on the IT Infrastructure Library (ITIL) service management framework, and its organizations are ISO-certified and leverage Six Sigma for continuous improvement. The market drivers responsible for the growing interest in and adoption of Oblicore Guarantee include the rising demand for IT and business process outsourcing, increasing reliance on SLAs and related service obligations, and the growing use of ITIL (IT Infrastructure Library) as a service management framework. |
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