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By contrast, FrontRange products help the service management function to ensure that service quality, customer satisfaction and first-call resolution levels are of a consistently high standard. 0 allows IT managers to greatly improve the overall productivity of the service management function. Siebel Systems solidified the processes of the service management function -- from managing customer calls and dispatching and scheduling labor resources to handling service parts logistics -- and has embedded them into Siebel Field Service applications. |
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