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Using SCIM within the Service Management layer, service providers can manage a "customer view" of the SIP service mapped to actual SIP resources, which also abstracts those resources to simplify the task of service management. Its integrated service management layer across all ICT components eliminates the problems associated with stovepipe architectures, multiple networks, and multiple supplier relationships, and simplifies administration across internal business departments. The Wisor SMS Suite uses a patent-pending workflow engine that automates and directs the order management process at the service management layer, unifying a suite of software modules for pre-order support, design, order and multi-vendor interconnection. |
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