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With the Siebel Contact OnDemand module, organizations can now deploy a contact center to manage critical customer interactions across sales, marketing and service--without having to build a traditional contact center infrastructure, which often requires investments in hardware, software and customization. a leading provider of customer-facing solutions, today announced that Continental Dispatch, a call center built to support the national emergency roadside assistance service company Pop-A-Lock, has implemented Siebel Contact OnDemand to support its innovative virtual call center infrastructure. 8 also provides enhanced call center functionality through integration with Siebel's hosted contact center solution, Siebel Contact OnDemand. |
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