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Staff should be empowered to take appropriate action if the complaint is clearly justified, falls within their jurisdiction, and can be rectified immediately. Much is made of the responsibility of nurses to take appropriate action to safeguard the interests of patients when things 'go wrong'--or are at risk of 'going wrong'--in health care contexts. Staff should be empowered to take appropriate action if the complaint is clearly justified, falls within their jurisdiction, and can be rectified immediately. |
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