Using 3Com's SuperStack 3 NBX Networked Telephony Solution in its two greater Memphis cancer centers and NBX 100 chassis in its nine outlying clinics, UTCI
is streamlining its communications.
Our 3Com voice system is improving communications critical to our patient care and research," said Rizwan Yunus, the director of Information Services Department of UTCI.
Using 3Com's SuperStack(R) 3 NBX(R) Networked Telephony Solution in its two greater Memphis cancer centers and NBX 100 chassis in its nine outlying clinics, UTCI is streamlining its communications.
The 3Com system's support for virtual tie lines allows UTCI staff to enjoy fast four-digit dialing, boosting patient care and research collaboration among its sites and saving considerable long-distance charges.
UTCI uses the NBX system's voicemail for simple paging and off-site notifications, ensuring that urgent patient calls are always answered promptly.
In addition, 3Com's call detail reporting (CDR) provides call volume and duration metrics UTCI uses to more efficiently deploy administrators charged with scheduling doctors' visits and treatments and processing insurance claims.