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The book focuses on the prerecorded voices heard on automated voice systems such as automated attendants, interactive voice response (IVR) and messages on hold systems, The book showcases the evolution of voice branding through the decades of technological advancements. Voice systems generally fall two broad categories: Interactive Voice Response (IVR) systems, best known for their menu-driven touch-tone interaction, and standalone speech-based systems, which leverage automatic speech recognition (ASR). The TVRS is similar in operation to voice systems used to control applications on personal computers, but has been engineered to operate in high-noise environments, recognizing speech at normal, shouted and whispered levels. |
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