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WACRA |
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In his opening address James Hogan told delegates: "I've been a WACRA true believer for a long time. The conference, organised by Marcus Evans in Bahrain, saw participation from customer care stalwarts such as Abu Dhabi Commercial bank's Nilanjan Ray, Dubai Creek Sheraton Hotel GM Heinz Grub, the head of Customer Care and Service Monitoring in Gulf Air, Kavita S Al Jassim who is also the chairwoman 2010 of WACRA (World Airline Customer Relation Association) and others. Ms Al Jassim was formally handed the role at the annual WACRA conference held in Miami, USA. |
WACRA |
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