Provided the user's switch and phone system support
Automatic Number Identification (ANI), call-accounting packages with this feature can immediately identify the culprits.
"The real-time ANI (
automatic number identification) is marked and sent to a customer service representative, who calls the customer back.
ANI (
automatic number identification) indicates the phone number of the travel agency or agent who is calling.
MPI has installed
automatic number identification features on the new PBX, but isn't yet using ANI to automatically display customer information on agents' terminals.
An innovative use of
automatic number identification (ANI) at the U.S.
a switch-to-host application using
automatic number identification. As a call comes in, emergency personnel receive a screenful of data to indicate the source of the call and relevant information about that site.
For example, with the ISDN
Automatic Number Identification (ANI) feature or AT&T's Info-2 Service, the caller's telephone number can be automatically displayed on the agent's terminal.