Additional technologies such as interactive TV,
interactive voice response systems, kiosks, personal digital assistants, CD-ROMs and DVD-ROMs are creating opportunities for patients and providers to benefit from access to e-health applications in nontraditional settings.
These include e-mail, Internet connection, voice mail, automated attendant,
interactive voice response and long distance services.
Through its premier offerings of Corporate Universe, the leading securities processing system, customer interaction center offerings such as Interactive Intelligence's award winning Customer Interaction Center (CIC), Nuance Communication's speech recognition technology, CRM/ERP integration, database migration,
Interactive Voice Response (IVR), and ASP solutions; ISS helps build and deliver complete, differentiated business solutions.
The system combines gateway, gatekeeper, robust IP and TDM switching, SS7 and other signaling, call control,
interactive voice response, and SIP and H.323 interoperability and protocol conversion.
This saves us time and money by allowing us to bring the information back to our
Interactive Voice Response system, so many of our members and providers do not have to wait to talk to an agent.
How Employees Enroll for Benefits 1999 2000 2001 Call Center 34% 33% 22%
Interactive Voice Response 30% 15% 8% Internet 36% 51% 70% Source: Hewitt Associates, Lincolnshire, Ill.
instead, callers use natural phrases, such as "I'd like my balance, please" or "What funds are in my plan?" Callers can change their mind partway through a transaction and execute tasks in any order -- capabilities sorely lacking in conventional
interactive voice response (IVR) systems.
These include Internet/intranet, optical mark read (OMR) scanning, intelligent character recognition (ICR) scanning, fax, time clock and
interactive voice response. Specific business protocols automatically validate the payroll data.
Teachers and substitutes also communicate with the system through an 800-number, which uses
Interactive Voice Response technology and calls potential substitutes directly when a vacancy is discovered.
There are a number of other ways to access COBSC's information as well, such as calling an
interactive voice response system an info-fax line or a call centre.
Income from the
interactive voice response (IVR) and short messaging service (SMS) went up by 68 per cent and 110 per cent respectively.
V-Builder runs on Win NT and can be integrated or bundled with third-party
Interactive Voice Response (IVR) tools and Web development tools.