When new worldwide telephone numbers and
IVR platforms are delivered to CRO's, they are tested randomly by the provider or their local in-country telco partner.
Dynamism, Traffic load, Scalability and Reliability are the important parameters using which the performance of an
IVR system is evaluated.
Following TelcoAlert testing, organizations have peace of mind about their production launches, knowing their
IVR and telephone lines are up to the challenge.
CONRAD's Product Development group and collaborators are continuing stability studies now and anticipate beginning with phase 1 clinical trials in women in early 2014, testing the combination anti-HIV/contraceptive
IVR versus the anti-HIV-only
IVR.
Another tip to consider when implementing an
IVR, Sloan says, is to be sure to deploy enough ports in your call center for the solution.
Amal Al Suwaidi, Vice President of DEWA Customer Relations stated that: "Early analysis indicates that the
IVR system is already being used successfully by customers throughout the Emirate with a high service quality level being recorded.
This not only ensures that congestions are eased on both applications, ensuring customers' calls aren't dropped, but also improves the contact centre's revenue-generating capability by dynamically boosting the call-handling capacity at the VAS
IVR end.
IVR is technology that allows a computer to detect voice and keypad inputs and is used extensively in telecommunications.
If the customer does need the attention of an agent, whether because the rising stress levels detected in the callers voice by the
IVR system, or the problem or question is too complicated or has extenuating circumstances, today's systems can handle that as well.
IVR has been available since early 2004 and is under consideration as an industry standard for "Fibre Channel Fabric Routing."
With release 17.8, QS/1's
IVR system will include automatic or manual faxing capabilities for additional refill requests to the prescribing physician, thus eliminating calls to the physician.
Businesses that use interactive voice response (
IVR) systems in large customer-contact centers are able to improve their customer service using a new evaluation tool jointly marketed by BBN Technologies, a Verizon company, and Rockwell Electronic Commerce.