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Possible patient contacts among Rennes Hospital personnel, by occupation Physicians/ Nurses' Work unit Nurses medical students aides Intensive care unit 7 10 17 Infectious diseases department 3 4 3 Laboratories 0 1 10 Transportation and radiology 0 0 0 Total 10 15 30 Ambulance Work unit staff Technicians Total Intensive care unit 0 0 34 Infectious diseases department 0 0 10 Laboratories 0 39 50 Transportation and radiology 2 1 3 Total 2 40 97 While contemporary leadership and supervisory courses foster effective management techniques, some managers, often trained in traditional policies or management practices or, perhaps, more interested in their own advancement, forget that their actions can create a stressful work environment and impact the success and well-being of a work unit or organization. Helping employees to accept responsibility and accountability for the level of customer service the work unit provides |
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