Recognized Innovator award recipients were selected by a panel of judges, including industry experts, AFSMI
and SSPA members and vice president of technology research John Ragsdale.
As an integral part of the course, the AFSMI
Certified Field Service Manager (CFSM) credential is available to students who successfully complete the on-site exam.
Convergys has clearly raised the bar for the entire technology service and support industry by successfully leveraging innovative technologies that deliver documented business impacts," said John Ragsdale, vice president of technology research for AFSMI
, SSPA, and TPSA.
The awards, presented by John Schoenewald, CEO of AFSMI
, during AFSM's World Conference held in Orlando, FL, September 17 - 20, 2006, were in recognition of FileNet and Nokia's efforts to effectively 'raise the bar' for service excellence by leveraging industry standards that ensure delivery of consistent, high-quality service and support -- increasing their efficiency and productivity, maximizing their financial performance, and creating a competitive advantage by integrating standards and best practices into their daily operations.
looks forward to expanding its reach in the medical technology industry through establishing and building strong relationships with these and other industry leaders.
With the large industry-generated demand for this program tailored specifically for field service professionals, we are excited to bring this new course to fruition for AFSMI
members and the field service community," Hamilton concluded.
Budzinski, senior vice president and general manager, technology services, HP; John Ragsdale, vice president of technology research, AFSMI
, SSPA, and TPSA; and Thomas Lah, co-founder and executive director, TPSA.
GE Healthcare has joined AFSMI
to obtain the benefits of benchmarking, collaboration, and research that only AFSMI
Wood, CEO of AFSMI
, SSPA, and TPSA--the three leading associations of the services and support industry.
, SSPA and TPSA are the three leading associations in the technology services industry.
Co-hosted by AFSMI
, SSPA, and TPSA, Technology Services World conferences are renowned as the preeminent source of learning and peer networking for service and support professionals.
These new service and support standards were created by a group of leading technology service providers, AFSMI
, and Service Strategies Corp.