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The Association For Services Management International (AFSMI) and Coopers & Lybrand are undertaking there is an ongoing benchmarking project for the high-technology services and support industry (AFSMI, 1994; AFSMI, 1995).
Convergys has clearly raised the bar for the entire technology service and support industry by successfully leveraging innovative technologies that deliver documented business impacts," said John Ragsdale, vice president of technology research for AFSMI, SSPA, and TPSA.
AFSMI looks forward to expanding its reach in the medical technology industry through establishing and building strong relationships with these and other industry leaders.
Budzinski, senior vice president and general manager, technology services, HP; John Ragsdale, vice president of technology research, AFSMI, SSPA, and TPSA; and Thomas Lah, co-founder and executive director, TPSA.
GE Healthcare has joined AFSMI to obtain the benefits of benchmarking, collaboration, and research that only AFSMI can provide.
Wood, CEO of AFSMI, SSPA, and TPSA--the three leading associations of the services and support industry.
Wood, president of AFSMI, SSPA, and TPSA, that current service business models--including maintenance--are at severe risk, and that new service business models and new service value propositions are urgently needed to replace them.
Co-hosted by AFSMI, SSPA, and TPSA, Technology Services World conferences are renowned as the preeminent source of learning and peer networking for service and support professionals.
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- Afshar Consulting Group, Inc.
- AFSO 21