ANZDLAustralia New Zealand Direct Line (ocean transportation)
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com site and e-mail notification service, ANZDL has been offering shippers access to their bills of lading, fumigation and insurance certificates, invoices, and arrival notices electronically.
ANZDL has also invested in new software which enables customer service representatives to view shipper's key requirement profiles during a live phone call.
Leading the way in the development of e-commerce solutions for the transportation industry, ANZDL has consistently been at the forefront in identifying and implementing technology to more effectively manage the way cargo is transported overseas.
ANZDL uses Versata's technology to speed the flow of information and make its service more timely and efficient for shippers by using the Web.
By enabling ANZDL for more efficient transportation solutions, they are positioned to retain their market leadership with technology that will positively impact their customer service," said Mike DeVries, Versata's Vice President of Marketing and Business Development.
ANZDL is part of CP Ships, the container shipping business of Canadian Pacific Limited.
Interactive Intelligence(R) (Nasdaq:ININ), a leading developer of multi-channel customer interaction management software, today announced that ANZDL, an international shipping company headquartered in Santa Ana, CA, had completed global implementation of the Enterprise Interaction Center(R) (EIC) by Interactive Intelligence.
EIC currently supports over 300 ANZDL call center and enterprise users dispersed among the company's three locations.
ANZDL staff use EIC's soft phone, Automatic Call Distributor (ACD), and unified messaging to reduce costs, improve productivity, and enhance customer service.
EIC is the right tool to seamlessly and economically integrate this new form of business with existing call center activities," commented Marc Boyer-Chammard, vice president, Information Systems, for ANZDL.
ANZDL had previously installed a traditional PABX system, but after one year of operation they found that the system was too limited to adapt to new applications such as the company's Customer Relationship Management (CRM) system and new shipping industry software.
ANZDL selected EIC after reviewing a range of products from vendors such as Lucent and Ericsson.