Gardner is the manager of APQC
's Center of Excellence, which helps organizations uncover performance gaps and best practices through benchmarking.
The Houston, Texas-based American Productivity & Quality Center (APQC
), in conjunction with Gelb Consulting, conducted a consortium study on benchmarking this area.
, in collaboration with Kate Vitasek, Emmanuel Cambresy and Bonnie Keith, suggests a more nuanced view of developing and managing supplier relationships.
KM spending varies widely, even in companies with established KM programs, APQC
grouped organizations based on the degree to which they engage in each type of external collaboration.
and IMA, "The Skills Gap in Entry-Level Management Accounting and Finance'
Lauren Trees, APQC
's knowledge specialist, believes companies already understand the value of their most knowledgeable employees.
Mary Driscoll is a senior research fellow with APQC
Inc., a nonprofit business research firm based in Houston.
These principles of lean, rapid and profitable NPD, with the goal of improving productivity, have been developed from a long line of research investigations, culminating in the most recent APQC
Several action items are recommended by member companies of Houston-based American Productivity and Quality Center's (APQC
's) International Benchmarking Clearinghouse:
Companies are now managing knowledge "in an explicit and measurable way," says Carla O'Dell, president of the American Productivity & Quality Center (APQC
Early in the year, IABC formed a key alliance with the American Productivity and Quality Center (APQC
) and jointly sponsored the 1991 "Communicating Quality Symposium" in Baltimore, Md.