AWS

(redirected from Agent's Workstation)
AcronymDefinition
AWSAmazon Web Services
AWSAmerican Welding Society
AWSAdvanced Warning System
AWSAutomatic Weather Station
AWSAdvanced Wireless Services
AWSAsynchronous Web Services
AWSAscom Wireless Solutions (various locations)
AWSAlien Workshop (skateboard company)
AWSAssociation of Women Surgeons (est. 1981)
AWSAlarm Will Sound (band)
AWSAll Water Service (shipping)
AWSAmerican Watercolor Society
AWSArchitectural Window Systems (various locations)
AWSAlternative Water Supply (various locations)
AWSAuxiliary Water Supply (various organizations)
AWSAmerican Wine Society
AWSAdvance Weight Sensor
AWSApache Web Server
AWSAdvanced Web Solutions
AWSAssembly Workstation
AWSAnalysis Workstation
AWSAdvanced Web Search
AWSAdvanced Web Server
AWSActive Web Services
AWSAuthentication Web Server
AWSAda Web Server
AWSAll Wheels Steering
AWSAdsl Workstation
AWSAustria Wirtschaftsservice GmbH
AWSAutomatic Warning System
AWSAT&T Wireless Services
AWSAlternative Work Schedule
AWSAdvice and Welfare Services (UK)
AWSAs We Speak
AWSAir Weather Service
AWSAlcohol Withdrawal Syndrome
AWSAverage Weekly Sales
AWSArchimedes Wave Swing
AWSA Wilhelm Scream (band)
AWSAlternate Work Schedule
AWSAEGIS Weapon System
AWSAll-Women Shortlist (politics; UK)
AWSAutomated Workflow System (software)
AWSAmerican Warmblood Society
AWSAdvance Warning Signal
AWSAdaptive Wireless System (computing)
AWSAnnual Wage Supplement (employee compensation)
AWSAsian Women's Shelter (San Francisco, CA)
AWSAll-Weather Speaker (audio equipment)
AWSAkcja Wyborcza Solidarnosc (Election Action Solidarity, political party in Poland)
AWSApple Workgroup Server
AWSAdvanced White Society
AWSAlternative Workplace Strategies
AWSAircraft Warning Service
AWSAdvanced Wideband System
AWSAbyss Web Server
AWSAbrupt Wing Stall
AWSAbfallwirtschaftssystem (software)
AWSAccessible Wilderness Society (Canada)
AWSAssociate Writer to the Signet
AWSAlagille-Watson Syndrome
AWSArrow Weapons System (Israel)
AWSAdministration Workstation
AWSAutomated Weather Source, Inc. (weather forecast provider)
AWSAnalyst Workstation
AWSArea Weapon System (gun-cannon on attack helicopter)
AWSAmplify Weak Sectors (CloneCD feature)
AWSAmerican Welding Standards
AWSAthlete Whereabouts System (UK)
AWSAir Warning Service
AWSADSL Workstation (Hekimian)
AWSAtlanta Wind Symphony (Atlanta, GA)
AWSAuto Windscreens Shield
AWSAgency Walker Services (France)
AWSAvenue-Web Systèmes (French: Avenue-Web Systems; est. 1999)
AWSArbitrary Waveform Synthesizer
AWSAdvanced Wideband Satellite
AWSAmos W. Steinhacker (comic character; Netherlands)
AWSAmerican Weather Service
AWSAutomated Warehouse System
AWSAdvanced Wet Station
AWSAdvanced Water Systems, Inc
AWSAirport Water Shuttle (Boston, Massachusetts)
AWSAsian Women and Sport
AWSAssociation of Women in Science
AWSAircraft Weapon System
AWSAnti-Armor Weapon System
AWSAbsorb While Scan (radar absorbers)
AWSAlabama Writers Symposium
AWSAOL Weather Service (Aim Weatherbug)
AWSAirlock Workstation
AWSAgency Work Station
AWSAnello Web Services
AWSAtlantic Wholesalers Ltd.
AWSAuthenticated Web Server
AWSAbstract Wiener Space
AWSAmphibious Warfare School/Strategy
AWSAdaptive Weighting Strategy
AWSAccess Window Slot
AWSAgainst Wet Sawdust
AWSAmerican Walnut Satin (piano manufacturing)
AWSAbsolute Weight Strength (explosives)
AWSAvenger Weapons System
AWSAutomated Warehousing System
AWSAnti-Androgen Withdrawal Syndrome
AWSAriise Web Search (Paris, France)
AWSAgent's Workstation
AWSAnnapolis Wind Symphony
References in periodicals archive ?
when the call arrives at the customer site, software residing on its agent's workstation will capture the SS number accompanying the call.
Used in conjunction with Intelligent CallRouter(TM) (ICR), Network Intelligent CallRouter(TM) (Network ICR) or Site ICR(TM) Version 4, this new product enables customers to deploy a complete network-to-desktop CTI strategy that includes comprehensive functionality at the agent's workstation.
Software triggers determine when recordings should start or stop based on pre-determined script or field changes on the agent's workstation screen.
Because Nabnasset CTI identifies callers within the interactive voice response unit (IVR) and provides the caller's information directly to the agent's workstation, callers no longer have to repeat their address, account number, or other basic information.
Aristacom's products offer such features as: delivery of an application screen and customer data to an agent's workstation at the same time as the phone call arrives; intelligent routing of a call to the appropriate agent based on the language or other user preference; a link between a firm's World Wide Web pages and their enterprise call center, applications and data; intelligent out-dialing capabilities; and enhanced reports of call- and data-center activity.
Our customers tell us HDI improves the effectiveness of their agents because relevant information associated with the caller can be on the agent's workstation as soon as the phone call arrives," said Glenn Catarious, director of consulting services, Teloquent Communications.
Agents located in the call center can also leverage the power of sound card-enabled PCs for automatic agent greetings for callers in conjunction with the Aspect WinSet Adapter, a compact device that links the agent's workstation to the Aspect CallCenter(R) ACD.
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