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References in periodicals archive ?
In 2007, it was rated the second-worst airline, following TAP Air Portugal, according to the Air Transport Users Council.
James Fremantle, of the Air Transport Users Council watchdog, said: "The best way to weigh your bags is to check them at home before going to the airport.
"I have checked with the Air Transport Users Council and they have confirmed that vouchers are not acceptable unless a passenger specifically wants them."
In the period April to June 2010, the Air Transport Users Council (AUC) received 7,519 complaints and inquiries - more than double the 3,086 figure for the same period last year.
Passenger watchdog the Air Transport Users Council received 7519 complaints and inquiries from April to June.
* Further details on the Air Transport Users Council website at
The Air Transport Users Council (AUC) says the total number of complaints about the airline industry has risen by 11 per cent.
The Air Transport Users Council (AUC) has said the world's airlines mishandled 42 million bags in 2007 and irretrievably lost more than a million of them.
of European Airlines "and other parties concerned" in order to investigate the "lost luggage phenomenon" reported in a study released yesterday by London-based, UK CAA-established Air Transport Users Council. The study revealed that airlines mishandled 42 million bags worldwide in 2007, up 40% from 2005, and that "passengers often struggle to get reasonable redress from airlines after the event," the AUC said.
At issue is a report published on 17 March, by a British consumer organisation (AUC - Air Transport Users Council), which indicates that airlines mishandled 42 million bags worldwide in 2007.
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