Those efforts clearly paid off, as evidenced by a big improvement in Spirit Airlines' score in the 2019 edition of the
Airline Quality Rating study.
Headley (Wichita State University) produce their
Airline Quality Rating report.
The
Airline Quality Rating (AQR) looks at 15 elements consumers consider important to measure service quality.
It also has the highest
Airline Quality Rating, as measured by the annual airline satisfaction survey conducted by the University of Nebraska.
Despite airlines' vow to improve performance to avoid possible new regulations, complaints increased 130 percent between 1998 and 1999, according to the "
Airline Quality Rating" report prepared by professors Dean Headley of Wichita State University, Kansas, and Brent Bowen, director of the Aviation Institute at the University of Nebraska in Omaha.
The latest
Airline Quality Rating (AQR) report finds that passengers are experiencing better performance by the airlines, even though theyOre paying more to fly.
For 2010 our ranking in the annual
Airline Quality Rating (AQR) report improved to first among the major network airlines.
* The 15th annual
Airline Quality Rating study, a joint effort by Dean Headley of Wichita State University and Brent Bowen of the University of Nebraska at Omaha, places JetBlue first, followed by AirTran, Southwest, United, Alaska, America West, Northwest, American, Continental, ATA, Delta, US Airways, American Eagle, SkyWest, COMAIR, and Atlantic Southeast.
The National
Airline Quality Rating ranked Southwest Airlines No.
The
Airline Quality Rating (AQR) computed annually by the National Institute for Aviation Research at Wichita State University was established in 1991 as an objective method of comparing quality factors between airlines and across time.(14) The AQR is a weighted average of nineteen factors that have been determined to be important to consumers when they assess airline quality.
Among the 15 carriers rated in the latest year, 10 had a better overall
airline quality rating, the report said.
