We measured total IgE, eosinophil cationic protein (ECP) and tryptase using a commercial immunofluorometric instrument (AutoCAP
; Pharmacia and Upjohn, Kalamazoo, MI) and using kits supplied by the same company.
The automotive-repair industry is also characterized by several self-regulatory mechanisms (e.g., Better Business Bureau, AUTOCAP
[automobile consumer action panel], significant competition, etc.).
If you bought your car from a franchised dealer, you may be able to seek mediation through the Automotive Consumer Action Program (AUTOCAP
), a dispute resolution program coordinated nationally by the National Automobile Dealers Association and sponsored through state and local dealer associations in many cities.