ACD

(redirected from Average Call Duration)
AcronymDefinition
ACDAutomatic Call Distribution
ACDAutomatic Call Distributor
ACDAustralian Cattle Dog
ACDAtmospheric Chemistry Division (NCAR)
ACDAutomated Call Distribution
ACDAuthorised Corporate Director
ACDAnti-Cant Device (shooting)
ACDAdvanced Chemistry Development
ACDApple Cinema Display
ACDAnterior Chamber Depth
ACDAllergic Contact Dermatitis
ACDAdministration des Contributions Directes (Luxembourg direct tax administration)
ACDAvailable Chemicals Directory
ACDAsia Cooperation Dialogue (forum of 22 countries)
ACDAudio Cd
ACDAgent Character Definition
ACDAutomatic Connection Driver
ACDAdvanced Computations Department
ACDAudio Controller Device
ACDActive Centre Differential
ACDAll Class Drivers
ACDActive Case Detection (healthcare)
ACDAnti-Cancer Drug
ACDArthur Conan Doyle (Society)
ACDAcid-Citrate-Dextrose
ACDActive Center Differential
ACDAtmospheric Chemistry and Dynamics (US NASA)
ACDAppraisal Consulation Document (National Health Service; UK)
ACDAutomated Call Distributor
ACDAssociate Creative Director
ACDAnemia of Chronic Disease
ACDAmerican Center for Design
ACDAgency for Child Development (various locations)
ACDAntecedent-Contained Deletion (grammar)
ACDAmerican Custom Drying (New Jersey)
ACDAdvisory Committee to the Director (US NIH)
ACDAmerican College of Dentists
ACDAlveolar Capillary Dysplasia
ACDAdjournment in Contemplation of Dismissal
ACDAnticoincidence Detector
ACDAverage Call Duration
ACDAssistant Community Director (various organizations)
ACDAmerican College Dictionary
ACDAssociação de Cooperação Para O Desenvolvimento (Portuguese: Association for Development Cooperation)
ACDAll Channels Driven (amplifiers)
ACDAcademic Career Development (various schools)
ACDArctic Coastal Dynamics
ACDAssociation Canadienne du Diabète (Canadian Diabetes Association)
ACDAcquisition Career Development
ACDAgents Chimiques Dangereux (French: Hazardous Chemical Agents)
ACDAcute Care Division (various locations)
ACDAutomatic Call Director
ACDAssistant Costume Designer
ACDAnticoagulant Citrate Dextrose solution
ACDAcadémie Canadienne de la Défense (Canadian Defence Academy)
ACDAdjustable Camera Distance (software)
ACDAdult Child of Divorce
ACDAssociation of Canadian Distillers (Association des Distillateurs Canadiens)
ACDAdd Change Delete (database change form)
ACDAcrofacial Dysostosis
ACDAmsterdams Chemisch Dispuut (founded 1945 student organization for chemistry students at Amsterdam University)
ACDAutomated Call Director
ACDAdvanced Counterfeit Deterrence
ACDAudio Compact Disk
ACDAllocated Configuration Documentation
ACDAdvanced Custom Design
ACDActual Completion Date
ACDApperception and Cortical Dynamics (psychology)
ACDASEAN (Association of Southeast Asian Nations) Cosmetic Directive (est. 2003)
ACDAngular Canopy Density
ACDAdmiralty Chart Datum
ACDAl's Confectionary Delights (Daly City, CA)
ACDAdvanced Conceptual Design
ACDAnode-to-Cathode Distance (process parameter for electrolysis)
ACDAssumption College of Davao (Philippines)
ACDAgent Character Definition (Microsoft file extension)
ACDAbsolute Cardiac Dullness
ACDAlopecia-Contractures-Dwarfism Mental Retardation Syndrome
ACDAssociate Cruise Degree (Cruise Lines International Association)
ACDAudit Conseil Défense (French: Audit Defense Council)
ACDAssistant Camp Director
ACDAssociation for Christian Development
ACDAccess Control Definition
ACDAutomated Compounding Devices
ACDAirways Clearance Delivery (Australia)
ACDAirline Coding Directory
ACDAudit Clearance Document
ACDArchitecture Control Document
ACDAction Description Memorandum
ACDAnnealed Cold Drawn
ACDAsymptotic Conical Dipole
ACDAutomatic Cancellation Date
ACDAutomated Common Diagram
ACDAccess Control Document
ACDAdministrative Commitment Document
ACDAutomatic Conflict Detection (aviation)
ACDAutosomal Co-Dominant
ACDAdaptive Call Distributor
ACDAcoustic Channel Data
ACDAircraft Certification Directorate
ACDAviation Careers Division (US FAA)
ACDAirlift Communications Division
ACDAttitude Control Determination/Development
ACDAdditional Change Definition
ACDAdvanced Concepts Division
ACDArmy Candidate Depot
ACDAir Charge Determination
ACDARTS Computer Display (FAA)
ACDAdversary Capabilities Document (Missile Defense Agency)
ACDAdvanced Cervical Dilation (OB/Gyn)
ACDAgriculture & Construction Development
ACDAsynchronous Courseware Distribution
ACDAdministrative Code Division
ACDArmy Combat Developer
ACDAerospace Change Directive
ACDAutomatic Congestion Detection
ACDAuxiliary Communication Device
ACDAttack Center Display
ACDApplication Consulting Group
ACDAluminium Compact Degasser (aluminum industry)
ACDArea Case Director (education)
ACDAdvanced Chip Development
References in periodicals archive ?
In 1999, average call duration was roughly 187 seconds, where today it is now an average of 239 seconds.
Because the VoiceXL product directly cuts average call duration, we were able to drive more calls through our IVR and better manage our peak call volume without expanding the existing IVR system.
Calls cost pounds 1.50 per minute from a landline, average call duration one minute.
"But with the new system, we believe we can reduce average call duration by more than half, to 50 seconds or less."
Codebreaker - average call duration 1 minute 30 seconds.
Voice-enabled applications also result in shorter average call duration, reduced overhead due to greater call handling automation, improved customer service, and enhanced input and navigational capabilities," said Mark D.
The firm have claimed their average call duration was only 28 seconds.
Navient also had among the highest take-up rates for income-driven repayment plans, as well as longer than average call durations in comparison to all servicers.
Today's intelligent contact center not only needs to emphasize reducing average call durations and improving the speed of data entry, but also focusing on data quality in the process, because accurate customer information provides the foundation on which companies are run.