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ACHAutomated Clearing House
ACHArkansas Children's Hospital (Little Rock, AR)
ACHAir Changes per Hour (ventilation)
ACHAssociation for Computers and the Humanities
ACHAdult Care Home
ACHAnything Can Happen (various meanings)
ACHAnalysis of Competing Hypotheses (intelligence analysis)
ACHAll Children's Hospital (St. Petersburg, FL)
ACHAuthentic Custom Homes
ACHAccess Feedback Channel
ACHAuckland City Hospital (New Zealand)
ACHAluminium Chlorohydrate (salts)
ACHAutomotive Components Holdings (various locations)
ACHAdvanced Combat Helmet
ACHAcute Care Hospital (various locations)
ACHAccess Channel
ACHAcademic Credit Hours
ACHAllen County Hospital (Iola, KS)
ACHArmy Community Hospital
ACHAircraft Hangar (USAF bare base deployable aircraft shelter)
ACHAngeles Crest Highway (California SR2)
ACHAssociation of Children's Hospices (UK)
ACHArea Combined Headquarters
ACHArmada de Chile (Spanish: Chilean Navy)
ACHA Concentrated High (coagulant)
ACHAdrenal Cortical Hormone
ACHAlice Cook House (Cornell University; New York)
ACHAmerican College of Heraldry
ACHAutomated Charge
ACHAttempts per Circuit per Hour
ACHAssociation Coopération Humanitaire (French: Humanitarian Cooperation Association; est. 1992)
ACHAgent Charge (freight forwarding)
ACHAmerican Clearinghouse
ACHAbove Counter Height (construction blueprints)
ACHAssault Craft Helmet (Gentex)
ACHAdler-Coppersmith-Hasner (algorithm)
ACHAntenna Selection Reference Signal Channel
ACHACCS Common Hardware
ACHAverage Call Handle (time; call center metric)
ACHAlpha-Cellulose Hydrolysis
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References in periodicals archive ?
This PopFlow release will enable contact centers using Five9 and Oracle Service Cloud to automate workflows, personalize customer experiences and reduce average call handle time by more than 30 seconds.
And with that increase in complexity, the implication is that standard measures of agent performance, such as average call handle time, are no longer as useful as they once were.
In a service environment, typical goals include first call resolution, average call handle time, and customer satisfaction ratings.
Nexidia ESI offers reports such as dashboards, metric trends, metric correlations, average call handle times, agent call handle times, media replays and ad hoc searches to help lower costs, improve quality, identify selling opportunities, investigate concerns, improve customer satisfaction and manage compliance.
In the call center world, this continues to include all the elements of the average call handle time.
It has never made sense to me that call centers have traditionally measured their effectiveness by metrics such as average call handle time, average wrap-time and number of calls per minute (or hour, or week).
This will be achieved through better customer segmentation, more efficient call routing, reduced average call handle time and a higher rate of first call resolution.
* Consider metrics such as "the number of issues covered in an interaction," instead of "average call handle time" or "calls handled per hour" if your goal is to develop deeper customer relationships.