AHT

(redirected from Average Handling Time)
AcronymDefinition
AHTAnti-Human Trafficking
AHTApple Hardware Test (software)
AHTAmerican Hairless Terrier (dog breed)
AHTApplied Heat Transfer (New York)
AHTAnimal Health Trust (Suffolk, England)
AHTApple Hardware Test
AHTAtm Header Translator
AHTAbiadura Handiko Trenaren (Basque: High Speed Train)
AHTAnonymous HIV Testing
AHTAverage Handle Time
AHTAnchor Handling Tug (offshore rig support vessel)
AHTAverage Handling Time
AHTAntihypertensive (pharmaceuticals)
AHTAnimal Health Technician
AHTAfter Hours Trading
AHTArterial Hypertension
AHTAsociación de Hoteles de Turismo de la República Argentina (Spanish)
AHTAquí Hay Tomate (Spanish TV program)
AHTAnimal Health Technologist
AHTAverage Holding Time
AHTAlternating Hypertropia (ophthalmology)
AHTArmy Headquarters Transformation (US Army)
AHTAfrican Human Trypanosomiasis
AHTArabian Horse Trust
AHTAcute Head Trauma
AHTAurélie Habasque-Tobie (French artist)
AHTAcoustic Homing Torpedo
References in periodicals archive ?
At the same time, average handling time and first call resolution have improved, meaning Globe has benefited from an improvement both qualitatively and quantitatively.
1 can reduce average handling time of smartphone device-related calls in the call center by up to 20 percent* through automated diagnostics and over-the-air updates that allow CSRs to communicate directly with the device to resolve issues.
Agent workload is calculated by multiplying the number of forecast calls for each period by the average handling time for a call.
Average Handling Time will be approximately 9 minutes per call.
The time spent in diagnosing the issue by the agent is minimized and this leads to a faster query resolution and much lower Average Handling Time.
Voxline has also significantly improved the company's customer service, reduced average handling time by 12 percent, and improved call service levels by 9 percent.
In addition, delivering this information to agents in context can reduce process latency and average handling time.
This results in increased customer satisfaction and cost savings through reduced average handling time.