The average queue time
calculated using Little's Law (Robertazzi, 2000) is as under
On Bank Holiday Monday the contact centre took 3,500 calls with an average queue time
for 999 calls at 3 seconds and for 101 calls at 4 seconds.
While the Q-Bot passes don't come cheap, costing from pounds 15 per person, they do ensure you can get through so much more of the activities - the average queue time
is about 20 minutes per ride.
looking at self-service solutions, you should look at [elements like] the number of calls you receive per month, the automation rate, and the average queue time
com's robust media processing platform with TVaaS, operators can scale up and down as needed, with sub-10-second average queue times
, guaranteed queue time SLAs, and superior video quality.
Yes it's a lot of money (an extra $60 on top of the ticket price) but with average queue times
of 50 minutes, it really does change your whole day.