ATT

(redirected from Average Talk Time)
AcronymDefinition
ATTAttorney
ATTAmerican Telephone and Telegraph, Inc. (AT&T)
ATTAttention
ATTAttached
ATTAll The Time
ATTAt This Time
ATTAttic (linguistics)
ATTAttitude
ATTApprentice(ship) Technical Training
ATTArms Trade Treaty (UN)
ATTAtentamente (Spanish)
ATTAttenuator
ATTAssociation of Taxation Technicians (UK)
ATTAuthority to Test
ATTAbout Time Too
ATTApplecare Technician Training
ATTAdvanced Technical Training
ATTAutomated Test Tools
ATTAmerican Telephone and Telegraph
ATTAdvanced Transportation Technology
ATTActive Torque Transfer
ATTAfghan Transit Trade
ATTAttard (postal locality, Malta)
ATTAmerican Tobacco Trail
ATTAir Tightness Testing
ATTAverage Talk Time (telemarketing)
ATTAnti-Theft Technology (Intel Corp.)
ATTAuthorization to Transport (firearm permit, Canada)
ATTalt.toys.transformers (newsgroup)
ATTAfrican Think Tank (Australia; leadership)
ATTAccess to Technologies
ATTAdvanced Teaching Techniques
ATTAnti-Torpedo Torpedo
ATTAdvanced Transportation Technologies
ATTAssign Terminal Type (US DoD)
ATTAntithrombotic Trialists'
ATTAgents in Traffic and Transportation (Workshop)
ATTAssociated Talmud Torahs
ATTArmy Training Test
ATTAdvanced Theater Transport
ATTAthletic Therapy Today
ATTAnterior Tibial Translation
ATTAdvanced Training Technologies
ATTAutomatic Target Tracking
ATTAmmonia Tolerance Test
ATTAmerican Top Tools
ATTAdvanced Tree Technology (investment timber)
ATTAntitetanus Toxoid (vaccination)
ATTAdvanced Transport Technology
ATTAttitude Retention System (aviation)
ATTAutomatic Toll Ticketing
ATTAutomatic Trunk Testing
ATTAdvanced Tank Technologies
ATTAircraft Total Time (aviation inspection)
ATTAegis Test Team
ATTAlternative to Transplant (medicine)
ATTArmored Troop Transport
ATTAll Thrust Termination
ATTApplied Transmission Technologies
ATTASEAN Travel and Tours
ATTAutomatic Trunk Test (system)
ATTAerosol Transport Test
ATTAsynchronous Thread Termination
ATTAssembly Task Team
ATTAcoustic Target Tracker
ATTAdvanced Technologies and Travel
ATTAdvanced Testing Technology
ATTAutomatic Turbine Testing
ATTAnaerobic Treatment Technology
ATTAutomatic Tank Target
ATTAir Touch-Teletrac
ATTArmy Transformation Team
ATTAuthorization to Tool
ATTAdvanced Tilting Train
References in periodicals archive ?
The highest average talk time recorded was in New Delhi, Odisha, and Bihar at 31 minutes, 30 minutes, and 29 minutes respectively.
The contact center showed gains across all of the traditional metrics except one: In 2013, the average talk time was three and a half to four minutes.
Managers have ready access to dashboards that display everything from average talk time per call to calls handled to average wait time.
The average talk time, across all tested handsets, was a little over five hours.
I also wondered about the impact on calls where the average talk time is high?
This solution will capture customer feedback automatically after the agent moves on to the next call, allowing the company to measure the customer experience while reducing average talk time.
average talk time, average answer speed) that can disguise the specific events or opportunities that affect customer satisfaction or other desired outcomes.
Management must adequately staff their center by reliably estimating the hourly call volume entering their building and effectively managing technicians' Average Talk Time and After-Call Work Times to keep customer waiting times to a minimum.
Support providers are prone to produce reports that show they processed 380 calls per week, with an average talk time of 200 seconds and a resolution rate of 94 percent.
Key parameters available for review and measurement are number of sales made and lost, total calls answered and abandoned, calls in queue and average wait time, number of agents available, average time to answer, and average talk time.
Live call retrieval rate Phone response time Call pickup time Average talk time
Call volume and average talk time Under $10MM Over 10mm All Median calls per employee 40/day 70/day 50/day 50% Range 20-50 40-90 30-70 Average talk time per call 3.