BACVABaltimore Area Convention and Visitors Association
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As the BACVA examined its ultimate goal--to improve its bureau operations related to visitors services--a decision was made to initiate the first-ever National Visitor Services Roundtable.
With the success of the roundtable, the BACVA began looking to incorporate a state perspective as a means to further develop the needs specific to its region.
Eager to create a more effective and impressive experience for its visitors, the BACVA considered the "best practices" that had been shared by other cities at the roundtable and at the state conference.