BCBSNHBlue Cross and Blue Shield of New Hampshire
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Both plans solved this problem through the purchase of the Consumer Sales System (CSS) from Distributed Information Systems, LLC (a wholly owned subsidiary of BCBSNH).
Both BCBSNH and BCBSRI decided to act when current technology was failing e.g., system crashes and non-year 2000 compliant systems, and sales representatives were spending too much time on administrative tasks and not enough on selling.
Benefits: Here are the impacts at BCBSRI (BCBSNH's are similar).