BOCGIBank of China Group Investment
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NIHLP is owned by a consortium comprising HOPU, Hillhouse Capital, SMG, BOCGI and Vanke.
In order to sustain and improve customer services for existing and new clients, BOCGI decided to upgrade its call center system to cope with its growing development.
Simon Cheung, BOCGI's Head of Information Technology, said, "After multiple rounds of usability and integration tests, BOCGI selected PacificNet Epro's WISE-xb contact center system to enhance customer satisfaction for our clients and to prepare our call center for future revenue stream generation.