BOKMBank of Oklahoma Mortgage (Tulsa, OK)
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At the end of the first quarter of 2007, Tulsa, Oklahoma-based Bank of Oklahoma Mortgage (BOKM), an $18 billion regional financial services company, reported that since adding an automated communications solution to its mortgage collections process, it had experienced a 12 percent reduction in its mortgage delinquency ratio--countering the industry trend toward mounting delinquencies.