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Those that fall under the jurisdiction of other agencies are promptly referred to the right office, although I must say, some government units are not as quick to act on problems passed on to them by the BTRCP. Sometimes they do not even bother to acknowledge complaints.
As I have come to expect from BTRCP, it promptly passed on the complaint to the Consumer Protection and Advocacy Bureau (CPAB), which endorsed on Nov.
In response, BTRCP sent a copy of Department Administrative Order 10-04, Series of 2010-Guidelines on the Issuance, Use and Redemption of Gift Checks, Certificates or Gift Cards in accordance with Republic Act No.