Bupa is taking proactive steps to assist affected customers and to correct its processes.
If current (and former) customers of Bupa have any questions about whether they are affected by this issue, they should contact Bupa in the first instance by calling 1300 510 736 or emailing Hospital.Review.AUS@bupa.com.au.
If customers remain dissatisfied after speaking with Bupa they should contact my office, Mr Neave said.
"Our ongoing relationship with Bupa Global and participation in this Summit offers a much-needed forum for healthcare providers and insurers to clear the air and formulate strategies that allow consumers to take more effective ownership and stewardship of their health."
Bupa Global is the international health insurance arm of Bupa, serving over 2.1 million customers around the world.