In contemplating the transformation of contact centers from their traditional roles as customer touch point corporate outposts to being core components in business process optimization
, the list items have never been more relevant.
"Speech analytics is often currently used in the avoidance of litigation and fines...but it can also greatly assist cost reduction, agent improvement, and business process optimization
," Morrell wrote in the report.
That is why Pfizer Inc.--while launching an innovative strategy to retain sales of its cholesterol giant Lipitor--also launched a continuous monitoring strategy to innovatively control expenditures, with big data analytics and business process optimization
"Michael brings a diverse background In organizational transformation, strategic management, and business process optimization
across multiple industries," said Dr.
Rakesh Zaveri, Lead Consultant, Progress Software said that it is no longer about IT agility, or business process optimization
, it's about plugging decision makers at every level of banking activity and empowering them to continuously respond to the unexpected.
By taking a process-driven approach to MDM, customers will ensure business ownership of master data and create a key foundation for strategic business process optimization
Scheduled presentations include coverage of topics such as the Importance of the Right Type of Soft Skills Training, Securing Customers Data and E-mail, Business Process Optimization
, Call Center Transformation using Lean Six Sigma to Improve Service Processes, and Workforce and Performance Management with a Human Touch.
SunGard, a disaster recovery consulting service company, says it paired up with Phoenix, an RCM company that offers business process optimization
, to help community hospitals with business continuity staffing plans.
TagStone, the leading wireless technology solutions integrator in the Middle East, has signed an alliance partnership agreement with international RFID specialist, Identec Solutions, to leverage its technology and offer customized RFID solutions especially in the oil & gas sector within the GCC (Gulf Cooperation Council) countries.<p>Identec Solutions has been at the forefront of intelligent active RFID system for various industries and enables business process optimization
. TagStone and Identec Solutions will focus on implementations in the oil & gas market within the GCC countries.
DVKA selected the Process360 business process optimization
solution from Global 360 (global360.com).
About Kenexa Kenexa (NASDAQ:KNXA) is a global leader in building the world's greatest workforces using a combination of software, employee research science and business process optimization
. Kenexa's global solutions include applicant tracking, onboarding, recruitment process outsourcing, employment branding, skills and behavioral assessments, structured interviews, performance management, multi-rater feedback surveys, employee engagement surveys and HR Analytics.
Vimard, a chartered accountant, will continue to provide leadership oversight for the grocer's Business Process Optimization