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References in periodicals archive ?
While the financial structure of conventional outsourcing arrangements typically includes bonuses and penalties based on the achievement of minimum service levels by the supplier of the outsourced service, business transformation outsourcing deals focus instead on upside targets.
By targeting the customer experience -- which Kagan predicts will supersede price and differences in the services as the most important factor in a customer's choice of a telecommunications supplier in the future -- the alliance between AT&T Consumer and Accenture epitomizes what business transformation outsourcing is all about.
Ozzie Evans, a benchmarking lead for IBM Global Services in the Business Transformation Outsourcing organization in Houston, has used PowerMARQ to help his clients improve performance.
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