CAMVAPCanadian Motor Vehicle Arbitration Program
Copyright 1988-2018, All rights reserved.
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If you have owned or leased the vehicle for less than 365 days at the time of application to CAMVAP, the arbitrator may waive the reduction for use)
From start to finish, the CAMVAP process takes about 70 days -- frequently less -- although some cases may take longer if the arbitrator decides that the vehicle requires an independent technical inspection.
At CAMVAP, within 50 days after receiving the eligible consumer's application, we will notify the consumer where and when the hearing will be held.
CAMVAP is available to any consumer who owns or leases a new or used vehicle, provided that
* the consumer was the registered owner of the vehicle when the dispute arose, and continues to own the vehicle during the arbitration process (or -- if the consumer is the only driver of a leased vehicle, the lease contract is for 12 months or more, and the lessor has agreed to use CAMVAP arbitration)
CAMVAP's arbitrators come from many different backgrounds and professions, but they have four important things in common:
If the dispute is currently before a court, the consumer must agree to drop the court action in order to become eligible for CAMVAP
If, after working with the dealer and the manufacturer you are still not satisfied, you can reach CAMVAP toll free at 1-800-207-0685.
CAMVAP's annual report is available from our office, or via the Internet at
Peter Portlock is the Provincial Administrator for CAMVAP in Alberta and the Northwest Territories.
* the vehicle was not built for the Canadian market (unless the manufacturer agrees to CAMVAP arbitration)
CAMVAP arbitration hearings take place in a friendly atmosphere, often with only three people -- the consumer, the manufacturer's representative and the arbitrator -- seated around a table.