They include: the possibility that the manufacturer's procedures are not aligned with the retailer's, the difficulty of keeping master contact lists up to date, delays by those further down the distribution channel in processing returns, and inconsistencies in administration and handling fees (Fecteau noted that this had become less of an issue with the publication of CAPDM's position paper and CACDS' suggested guidelines).
In this situation the CAPDM green paper has "served to improve the process and provides a base for discussion of cost recovery from manufacturers," said Craigie.
and former chairwoman of the CAPDM recalls/withdrawals committee that drew up the procedures in the green paper, enumerated the group's goals: to eliminate incremental, non-value-added costs and the resultant strain put on trading partner relationships; to base compensation on cost recovery; to provide a consistent document for all manufacturers and distributors; and to make the policy applicable to all types and sizes of recalls and companies involved.
Van Wart, currently chairwoman of the CAPDM customer service committee, emphasized that the committee had included representatives from distributors, branded and generic drug makers and nonprescription drug manufacturers to foster a collaborative approach.
CAPDM's Mulhall was encouraged by the initial reaction of participants: "There is no doubt that our development of the green paper was extremely timely.
Before his appointment as president of CAPDM in 2002 he served as director of pharmacy at Hy and Zel's Inc., a Toronto-based chain of value-oriented food/drug combination stores.
At the chairman's dinner CAPDM assembled a roster of industry notables to participate in the anniversary celebrations.
Domenic Pilla, executive vice president of McKesson Canada and currently CAPDM's chairman, joined two past volunteer leaders of the association, Ron Frisch of Kohl & Frisch Ltd.
Two of CAPDM's most important roles are education and keeping its members abreast of topical developments affecting their sector.
CAPDM also runs a periodic "Pharmacy Chain Boot Camp" and other seminars on specific topics.
CAPDM relies heavily on the knowledge and input of its members in formulating its policies and establishing its programs.
Interacting with all of the federal, provincial and territorial governments on pharmacy distribution issues is a constant part of CAPDM's function.