CARPLSCoordinated Advice and Referral Program for Legal Services
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In Illinois, the Coordinated Advice and Referral Program for Legal Services (CARPLS) (23) in Chicago experienced significant increases in the delivery of services due to the creation of a knowledge management system: going from 12,000 cases to almost 50,000 cases handled by advocate staff and 800 to 8,900 volunteer closed cases in a single year.
(23) CARPLS is a legal aid hotline and court-based advice desk serving the Chicago metropolitan area that resolves over 85 percent of all cases in-house by providing information, advice, and brief services, including the preparation and review of legal documents.
(24) Al Schwartz, Executive Director, CARPLS, Knowledge Management System,