CCDQCenter for Customer Driven Quality (Purdue University)
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The MassHealth project first received recognition for its call center operations from the CCDQ in 2004.
To be re-certified as a Center of Excellence, the Georgia Families project met objective, quantitative criteria and achieved all audit measurements set by BenchmarkPortal, the custodian of the CCDQ. BenchmarkPortal evaluated the Georgia Families call center for operational efficiency, service level standards, process management, customer satisfaction, leadership resources and employee training.
As a Certified Center of Excellence, the project's toll-free customer service line ranks among the top ten percent of the 20,000 call centers evaluated by the CCDQ. Georgia Families is the fifth call center operated by MAXIMUS to receive this recognition.