CCUESComité Central de l'Unité Économique et Sociale (French: Central Committee of the Economic and Social Unit; France Telecom)
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For this study, non-medical calls were eliminated, i.e., those calls not involving medical care (n = 74 058) and, on the other hand, calls not classified in any CCUE category (n = 71 977), as the information did not fit into any of the categories of such classification system.
Classification of calls is based on data obtained on the telephone by the CCUE on the most relevant symptoms reported by the user to the call center agent, while the medical coordinator is the responsible for the final classification of the call.
The distribution of calls classified by the CCUE in the year of study is shown in table 1, being the most frequent the non-traumatic pain (21.4%), followed by calls for neurological disorders and/or consciousness level (20.3%).