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CCXMLCall Control Xml Interpreter
CCXMLCall Control Extensible Markup Language
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References in periodicals archive ?
VoiceXML questions reveal a wider range of interests than CCXML. Most relate to telephony: enabling telephony applications of various sorts (answering services, air quality information, travel services).
Prophecy supports industry standards such as VoiceXML, CCXML, SCXML and SIP.
The new Call Manager component provides the foundation for supporting additional technologies in our upcoming releases such as Speech Application Language Tags (SALT), XHTML + Voice, Call Control XML (CCXML), Distributed Speech Recognition (DSR), and Multimodal applications," said Adrian Lee-Kwen, VoiceGenie's vice president of Engineering.
He contributed to a number of other voice specifications, including VoiceXML 2.1, CCXML 1.0, SCXML, SSML, and VoiceXML 3.0.
VoiceGenie 7.1 also utilises the latest versions of three standards - VoiceXML 2.1, CCXML 1.0 and MRCP 1.0 - that enable applications to be quickly modified, re-used and redeployed across virtually any device, the company claims.
Genesys identified five key reasons for the crossover: the high maintenance and upkeep costs for legacy systems are becoming harder to justify and are as much as twice the cost of maintaining open standards software; a rise in the number of end-of-life programs in which manufacturers will no longer support or improve legacy systems, driving legacy customers away; outmoded legacy technology that does not support critical technologies such as VoIP, VXML and CCXML; poor customer experience with older IVRs and frustration resulting from their rigid menu structure; and finally, the ability to easily reuse and leverage software-based applications across many departments or multiple enterprises.
While VoiceXML addresses the voice interface of an IVR application, call Control XML (CCXML) addresses the need for functionality such as placing an outbound call and transferring to an agent.
According to the company, ZivVa is a provider of hosted VoIP applications for enterprises, such as its hosted PBX, while Vocalocity's technology accelerates the migration to open telephony platforms by minimizing the development and integration of VoiceXML, CCXML, SIP and other evolving standards.
Continuum delivers a future-proof, state-of-the-art solutions suite on an open platform supporting standards like VoiceXML and VoIP, and is positioned for emerging standards like CCXML and MRCP.
CCXML uses XML to manipulate the telephone network and can also run on a hosted server, but it requires specialized expertise and complex integration with more conventional programming languages.
The company offers support for VoiceXML, enabling web applications to control how callers are dealt with, while CCXML allows web applications to control calls, with support for call conferencing, initiation, bridging, routing and cell-centre integration.
Transera is an advocate of open standards such as SIP, XML, CCXML, VoiceXML and SOAP (see definitions in sidebar) while interconnecting with off-the-shelf components such as media gateways, media servers and PBXs.